-Scope

FAQ

Question: Where can we buy it?

Answer: You can inquire the nearest agent contact information to buy from “I need to buy” icon in the official website or you can buy it directly from Taobao Shopping Mall website.

Question: Why sometimes the position of touch is moved and disabled?

When the position of touch is not correct, please check whether it is charging or not, just pull the plug out, then it will be normally working. Meanwhile, you can solve it by upgrading the firmware.

Question: Why is hot in the cover of tablet pc?

Answer: When the tablet pc is in the process of charging or using for a long time, it will be hot at the bottom. That is because the battery in the tablet pc is big volume and high working currency, but it is normally thing.

Question: When the tablet pc is in charging, however, the screen is automatically trembling, how is

Answer: That is because the adapter caused a interference to capacitive touch screen, so we suggest not to use the tablet pc when it is charging.

Question: Why can not my Tablet PC be charged by USB port in PC?

Answer: Because the battery of Tablet PC is big in volume, and it should be charged by higher standard currency. However, the output of USB port in PC is 5V/0.5MA, it can not meet the battery input currency requirement, so it is impossible.

Question: Why does the battery volume display go down from 50% to 10% in a short time?

Answer: There are two reasons accounting for this issue: 1. The battery volume display in wrong way, it will be happened in a short time of dozens seconds or several minutes. 2. Playing the application, such as big scale network games and turning on high brightness of panel, usually, it could be played in 2-3 hours, however, it could be played in 1 hour in this condition.

Question: Some video files format are uncompatible?

Answer: Please make sure whether the format is in the scope of our specification. And you can also check it in our manual.

Question: How to realize to display synchronously between music and lyric.

Answer: The player has the function of lyric display synchronously, and you can find the same name lrc file in the music column. Meanwhile, the user can also download the lrc file from internet by PC.

Question: Why sometimes the video format can not be supported?

Answer: At first please check the file format of the video, whether it is in the scope of our specification. Then, you can choose others video players, such as MX Video player.

Question: What is the warranty terms?

Answer: the warranty period is one year. Software issue: the users have to download the newest firmware in official website for upgrading; hardware issue: If any performance failure occurs within one year caused by non-human damage, you can get our after-service for free. If performance failure caused by human damage, you have to return it to the factory and charge for the repair fee.

Question: Why is the price in the store a little higher and different from the price in the official

Answer: The official offer we quoted is official guide price, each agent of Five brand has the right to quote their sales price by themselves

FAQ